Technical Support Resources
Technical contacts, resources and training for all our HPD products
Mobile App Rubber and CHILLFASTRigid and FabricIn-Person Training
Mobile App
HHPD Service Support App
Get Quick Answers While Troubleshooting in the Field
Download on Apple App StoreDownload on Google Play Store
Our Service Support App is configured to help technicians who service and install Hörmann high speed, high performance doors, with initial door installation as well as with resolving errors and malfunctions in the field, without having to call in the company's technical support department, reducing downtime for the customer. Clear descriptions and directions help to quickly analyze the situation to get the door working correctly with little downtime.
App Features Include:
- Quickstart Guide
The Quickstart Guide lists common start-up tasks and settings for fast and efficient commissioning of new door installations. - Fault Code Search
Easily search within three sets of fault codes. The issue and solution are immediately displayed. - Common Issues, Parameters & Diagrams
Save time by searching from a pre-selected list of the most encountered issues. Expandable diagrams are readily available. - Manuals
Additional online manuals are available through the app when further in-depth documentation is required.
Rubber and CHILLFAST
Rubber and CHILLFAST Tech Support
Contact info and support for our rubber and CHILLFAST products
Phone: +1 866 792 9968 (Press 1)
Email: techsupport@hormann.ca
Rubber Door Installation VideosCHILLFAST Installation Videos
Our support team is ready to help you with any technical issues you may encounter. For quick an easy troubleshooting while in the field, consider using our HHPD mobile app. When you simply want to email or talk with someone feel free to reach out and we will take good care of you.
Rigid and Fabric
Rigid and Fabric Tech Support
Contact info and support for our rigid and fabric doors
Phone: +1 724 385 9150
Email: techsupport@hormann.us
Rigid and Fabric Installation Videos
Our support team is ready to help you with any technical issues you may encounter. For quick an easy troubleshooting while in the field, consider using our HHPD mobile app. When you simply want to email or talk with someone feel free to reach out and we will take good care of you.
In-Person Training
Problem Solving On Site
Quickly diagnose continuing issues or find costly mistakes on site. If the problem is on us, the visit is free.
- Quickly solve recurring issues.
- If we caused the problem, visit is free.
Prevent wasted time and technical issues by getting your team professionally trained by the best Hörmann technicians in the industry. Train your entire team at your shop, on site, or at one of our manufacturing facilities.